Sell at Higher Prices and Win the Deal
Price is by far the most frequently heard sales objection. If you’re going to be successful, you’ve got to be able to sell at prices that are higher than your competitors because slashing price is a common competitive tactic. Your ability to sell at a price higher than the customer wants to pay is the hallmark of a sales professional that earns their commission.
Keep reading if you’ve ever said or heard…
“They’re a good customer, but now they want me to cut my price?”
“Why do buyers always ask me to cut the price, even when our prices are competitive?”
Buyers ask for a better deal because that’s their job!
Your customers are often held accountable for getting the best possible deal. Yet that doesn’t always mean getting the lowest price.
“I can get you a better deal…”
Most salespeople volunteer to cut their price without being asked! There is a clinical term for that: stupid!
They will drop hints like “of course there’s a discount schedule,” or “It’s the end of the quarter and we want to make our quota.”
Or they invite price negotiation from the beginning of the sale because they do not believe their product is worth what they’re asking. “Of course, our prices are negotiable.” Oh, you’ll lower your price after you say that.
Believe in Your Price
Some salespeople won’t say the price. They’ll offer, “Let me get you a quote…” or they’ll write the price down on a piece of paper and slide it across the table. This behavior signals a lack of personal commitment to the price, opening up a price negotiation.
To believe in the value of your product, practice this: double your price. Go ahead, double it. Now justify this new price to a colleague. Then roll your price back to the original figure. It will feel like a bargain.
Practice Saying Your Price
Discuss price as if it’s non-negotiable. Practice saying your price out loud until it rolls right off of your tongue. Deliver it with the same conviction and tonal inflection that you would use to give someone your phone number or telling the time (neither of which are negotiable).
“What’s your phone number?”
“What’s your price?”
“One hundred-seventy-five-thousand dollars.”
Same inflection. You try it. You’re becoming a better negotiator.
What to Say When You Hear “Your price is too high!”
Your savvy customers have been trained on how to negotiate with sales people. Basic buyer negotiating training tells them to ask for a discount at least twice before making the deal. You’ll have to resist pricing pressure several times to get back on equal footing.
Frequently salespeople respond to a customer’s price push back with a price cut. But wait a minute! Before you do that, find out if a lower price is really what’s necessary to get the business.
When a prospect says, “Your price is too high,” find out what “too high” means.
“Too high? When you say ‘too high,’ what do you mean? ‘Too high’ compared with what?”
Find out if you’re two cents too high, two dollars too high, or two million dollars too high.
Make sure that you’re making a tit-for-tat comparison when your customer declares that your price is too high. Odds are it’s not a direct comparison.
“But I can get it cheaper!”
Your customer may try to use your competitor’s lower prices to extract pricing concessions from you. They want your quality, your reputation, your delivery, your support, your guarantee, and your terms, but at the competitor’s price. They’ll compare your competitor’s apples to your apple pie, and ask for the cheaper price.
Frequently your customer has no intention of buying from your competitor. They’re just using the competitor as a negotiating tool.
Test their position by saying, “If prices were all the same, who would you choose?”
If they say, “You, of course!” you know they’re negotiating.
Respond, “There’s only one way to get me…” and let them complete the sentence.
You can also counter this but-I-can-buy-it-cheaper tactic with the negotiating phrase: “We have no argument with those who sell for less. They know best what their product is worth.”
Or as a vendor in Maine said, “Well, it’s a lot like buying oats. If you want good, clean oats, you pay a fair price. If you be willin’ to settle for oats which have already been through the horse, well…”
Let’s have a conversation about growing your business through strategic planning, marketing plans, executive coaching, and customer acquisition systems. Find a mutually agreeable time at MarksSchedule.com or contact me.