What to Say When Customers Don’t Want to Meet With You When budgets get frozen — whether from a disaster,
Read more →
Lead with the Truth Executives: What’s the most important thing you can do as the leader of your company? Speak truth,
Why Customers Pay Attention to You Do you know why your customers pay attention to you? Do you REALLY know why? There
What’s More Important in Sales: Transaction or Trust? What’s more important in sales? The transaction or customer trust? How you
The Fastest Way to Build Customer Trust When your prospects trust you, sales flow smoothly. If they don’t, you haven’t
Customers for Life: Become Part of Their Identity Repeat customers are the lifeblood of every business, and the best way
Why Complaining Customers Don’t Lie “Buyers are liars.” You’ve heard it and experienced it. Why is this true? Because you
The Stupid Business Mistake That Destroys Sales Well-meaning companies often squander the opportunity to delight a customer and cement the
Make More Profits, Even Under Sales Pressure When salespeople feel competitive or market pressure — often showing up as order
When Sales Go Wrong: What to Do When You Can’t Keep Your Commitment Have you ever had a customer situation
